This optional 9-month support package complements 90-day software support included with all Limulus systems by extending to a full year of software support. The basic 9-month support package includes private access to the Basement Supercomputing Question and Answer page. In addition, two live phone calls/incidents are included as part of the support package. Hardware issues and deeper problems are handled via phone and email support.
This support does not include ongoing system administration of HPC or Hadoop systems, Such as, but not limited to, managing users, solving user issues, education, performance tuning, software installation, major OS updates, storage management, or workflow management.
